After-Sale Service

Feb 27, 2013


After-Sale Service 
 
All the Vident tools we provide one year warranty. 

 Return Refund policy 

1. Damaged tool Service: If the product you received has been damaged during the shipping, please report to local DHL office/Post office immediately and ask for damage proof, then contact our website customer service for exchange service.
2. Product Quality problem for refund or exchange: If the product has any problems, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you not contact us within 7 days and not return to us within 30days, it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
3. Return Service: All returned items MUST BE in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number. Buyer pays return shipping fee.

If you have any problems, please contact us as below:

Email:  sales@videntofficial.com
Skype: Sales@VidentOfficial.com